Terms and Conditions

Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their animation with no extra charges, given that the design/animation and concept remain intact. Revision turnaround time will be 48 hours.

Refund Policy / Money Back Guarantee

Vocals Animation refund policy is not applicable when:

You choose a discounted coupon

You choose a promo/special service package

You have approved the initial design concept

You have requested revisions

You have canceled the order due to non-related reasons in regard to the Vocals Animation and its policies

You have not contacted Vocals Animation for more than 2 weeks since the project initiated

You have violated Vocals Animation terms & conditions and privacy policy

You have approached another service provider or freelancer for the same project assigned to Vocals Animation

You have provided an incomplete project brief

You have demanded a change in the any concept

You have exceeded from the maximum time allowed to ‘request for refund’ and make claims

You have other reasons such as change of mind, dispute with your partners, or other similar reasons

You have approved the deliverables

You have accepted multiple revisions for any service

You have ordered a bundle service and dissatisfied with any specific service, refund can only be claimed against that specific service and ‘not’ the complete set of bundle services

You have failed to provide the initial design brief within 10 days of order placement

How to claim your refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:

I. Toll free # +1-(877) 771-2128

II. Live Chat.

III. Email. (info@vocalsanimation.com)

2. We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, the rights to your animation would be transferred to Vocals Animation and you would not legally be allowed to display any version of the animation sent by the company.

1. Since the rights to the animation would now be transferred to Vocals Animation, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.

3. Working in a joint effort with the Government Copyright Agencies Vocals Animation would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the animation/designs as original designs/animations in the future.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here (info@vocalsanimation.com).

All refund requests will be fulfilled as per the following arrangement:

If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).

If request for refund is made between 48- 120 hours of the initial delivery, you would be eligible 33% refund (less 10% service & processing fee).

No refund request will be entertained after 120 hours of your initial delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

All refund requests should be communicated to the support department.

Vocals Animation based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer/animator. Failure to actively check My Account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

In order to provide you with complete satisfaction, our designers/animators are instructed not to deviate from the specifications provided by the client in the order form.

The designs/animations are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design/animations and continue overhauling it until you are 100% fulfilled (depending upon your package).

Delivery Policy

All animation order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their animation order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All customized animation orders are delivered via email/portal within 3-4 weeks after receipt of order.

We offer a RUSH DELIVERY service through which you can have your first animation ASAP (depending on the duration of the animation) by paying an additional amount! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final animation(s) archived after we deliver your final files. If you wish to receive the final files again, we can email that upon request.

Customer Support

We offer Online Customer Support to address your questions and queries.

You can get in touch with us at any time and we promise a prompt reply.

Correspondence Policy

YOU concur that Vocals Animation is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area i.e. “..@vocalsanimation.com” or/and any toll-free number that is not specified on our site. Vocals Animation should not be considered in charge of any damage(s) brought about by such correspondence. We just assume the liability of any correspondence through email address (es) under our own space name or/and by means of toll-free number i.e. as of now specified on Vocals Animation Website.

Money Back Guarantee

We are extremely confident of the work we do which is why we back it up with a money back guarantee. If we are unable to meet and beat your expectations, we will give you a refund.

100% Unique Design Guarantee

At Vocals Animation we promise that all of our animations are produced from scratch. We will provide you with an animation that is proficient and in complete compliance with your animation brief.

Reactivation Policy

If the client gets unresponsive for a month or more then the project will be considered closed. A reactivation fee will be charged for the said project.